Welcome to Susan Kay Counselling

Counselling in Barton On Sea, Hampshire and beyond.


Welcome, and thank you for visiting Susan Kay Counselling.

Hi, I'm Susan Kay. I am a counsellor providing both short- and long-term therapy to young people and adults in Barton On Sea, Hampshire. I see clients from Barton On Sea and the surrounding areas of New Milton, Christchurch, Bournemouth, Lymington, Wimborne, Colehill, and Poole.

I know just how daunting it is to try and find the “right” therapist when you start your counselling journey as I have been there myself.

Here’s a bit about me which might help with gaining more insight into my counselling experiences and goals.

I am passionate about helping individuals to improve their emotional well-being and overcome the challenges they may be facing and my goal as a counsellor is to provide a safe and supportive environment for individuals to explore, change and find a way forward through being able to speak openly without fear of opinion or judgement.

In my spare time, I enjoy walking my dog especially on the beach, reading and spending time with family and friends.

I work with people from all walks of life and backgrounds, coming to me with a diverse range of problems. As a fully-qualified counsellor I am a member of the British Association of Counselling and Psychotherapy, and abide by their code of ethics.

Making the decision to see a counsellor is a big step to take - but it can be a positive one. Please read on to find out more about how I could help you.


I am a Humanistic Integrative counsellor which means that I draw upon different counselling theories adapting them to the client’s individual needs. I work in a variety of ways including face to face with young people and adults and also provide sessions on-line and by telephone. I now also offer walk and talk therapy. I can help with issues such as :

Stress and anxiety

Low mood / depression

Relationship issues

Family issues

Emotional wellbeing

Confidence and self-esteem

I also have significant experience and additional training in bereavement and understand the uniquely personal challenges that come with loss and grief. In addition I have extensive experience of domestic abuse issues and working with and safeguarding children and adults.

My Counselling Qualifications and recent Continued Professional Development (CPD)

Level 4 Diploma in Therapeutic Counselling (CPCAB)

Working with Young People (Redlands)

Level 3 Certificate in Counselling Studies (CPCAB)

Level 2 Certificate in Counselling Skills (CPCAB)

How to do counselling online: a coronavirus primer (BACP online training)

Exploring suicidal risk with clients (CPD)

Legal & Ethical Framework – MindEd

Counselling in Schools – MindEd

Safeguarding – MindEd

Walk and Talk Therapy Full Day Workshop (2023)

Working with Anxiety Workshop (2024)

Eating Disorders Full Day Workshop (2024)

I hold a current enhanced Disclosure and Barring Service Certificate (DBS)

Professional indemnity and public liability insurance.

Attend regular supervision to monitor my practice and professional work.

Attend Regular CPD

Registered Member 401191 of the BACP (British Association of Counsellors and Psychotherapists)

Membership Number 00980804


Our sessions will take place in a safe space where you can talk feely without fear of anyone overhearing, allowing you to express your thoughts and feelings without fear or judgement.


Many people are carrying the weight of their unresolved issue around with them causing them to feel depressed or anxious. Counselling can allow you to gain a better understanding of what is causing your problem. I can help you to manage those feelings or work through them helping you to move forward.


By working together, building upon trust and providing the safe space to “offload” I can help you to understand where those thoughts and feelings stem from and how they can affect your way of dealing with the issue, allowing you to move forward in life.


Feel free to contact me if you have any questions about how counselling works, or to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to counselling, whether it could be helpful for you and whether I am the right therapist to help.

You can also call me on +07597360909 if you would prefer to leave a message or speak to me first. I am happy to discuss any queries or questions you may have prior to arranging an initial appointment.

Please see my privacy policy for more information about the data I, Susan Kay, collect.

All enquires are usually answered within 24 hours, and all contact is strictly confidential and uses secure phone and email services.


I work from a private room located at "Brookside" Southern Lane, Barton On Sea, Hampshire, BH25 7JE.

I also see clients from the surrounding areas of New Milton, Christchurch, Bournemouth, Lymington, Wimborne, Colehill and Poole.


Counselling sessions for individuals last 50 minutes, usually taking place on a weekly basis, and cost £50 per session. I also provide a limited number of spaces for those on low-income or for students; contact me to enquire about availability. Initial assessment appointments are charged at the session rate but can take slightly longer than 50 minutes to complete.

I accept payment via bank transfer.

48 hours’ notice is required should you need to cancel your appointment.

Cancellation after this period incurs the full session rate.


I understand that it can be scary and confusing making the decision to contact a counsellor or therapist, but in my experience people will struggle with a mental health issue, a personal crisis or problems with a relationship for much longer than is healthy. Sometimes a friend has proved a source of comfort, but this help can only go so far.

Realising that resolving a problem requires something more, means you have actually already taken the first step towards improving your life.


What are the different types of therapy?

Counselling is usually a good way to help with a current problem; something that can be discussed which can help you to manage or resolve the issue within a limited number of sessions. Over a certain number of weeks the understanding of the problem improves and a way forward becomes clear. Therapy often describes work that goes a bit deeper, towards more substantial life issues and problems having a deeper effect on the client’s life. Therapy often requires a long-term approach, so the number of sessions can be open-ended and we would review this regularly.

Which option is most suitable depends on the client and the difficulties they are facing. In some cases counselling works well as an ongoing, longer-term option – or therapy can manage to resolve an issue in just a few sessions.

More information on the different types of therapy can be found on the BACP website.


How long will I need to have counselling?

How long a period of counselling lasts will vary from person to person and depend on the depth of the issues they are facing. For some people a couple of sessions helps to bring their problems into focus, and they feel ready to move forward; other problems may require more of an open-ended approach.

Before we begin any work, together we will agree on the number of sessions we’ll undertake, and at the end of that number review our progress. As long as we both agree further therapy will be of benefit to you, sessions can continue.

How long will I have to wait for an appointment?

I will initially arrange a free brief consultation over the telephone to see if we are the right “fit” to enable us to work together and where I will gain some initial information about what is troubling you.

Moving forward, I will aim to offer you a first appointment, known as an initial assessment, within 1-2 weeks. We would then arrange a set number of counselling sessions to take place at the same time every week, that is convenient for you and where I have availability.

Will everything I say be kept confidential?

Everything that is said within the counselling room is confidential unless there is concern for your safety, or the safety of others.

The reason for this is that there are some situations whereby I am bound by law to notify an authority; in these cases I may not be able to keep total confidentiality. Breaking confidentiality is very rare though, and only happens after the person concerned has been informed.

Can I bring a friend or relative with me?

Usually I am asked this question by people who are nervous about entering into counselling, or when they are looking for support in coming to see a therapist. This anxiety is understandable, but a key aspect of therapy is that you should feel free to talk about any issues you feel are important to you and having someone else with you who can be connected those issues makes opening-up more difficult, so for this reason I do not see clients accompanied by friends or family.


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